Industry solutions
CRM for Clinics: Client Follow-up Software
Organize client records and post-appointment follow-ups, and connect feedback to quality processes.
How does a CRM work for clinics?
A CRM for clinics tracks client communication, post-appointment follow-up tasks and satisfaction feedback on a single client card. nullCRM keeps clinic data on your own server; complaints are recorded in the Quality module and resolved with their root causes.
Common problems in the industry
- Client details and interaction history are kept in different notebooks and files.
- Post-appointment calls and check-ups are forgotten.
- Satisfaction feedback is collected but not tied to a process.
- It is unclear where client data is stored and who accesses it.
The flow with nullCRM
- 1
Client card
Client details, interactions and documents on one card; access is limited by role.
- 2
Follow-up tasks
Post-appointment calls, check-ups and reminders are planned as tasks.
- 3
Feedback
Satisfaction and complaint records are assigned and resolved in the Quality module.
- 4
On your own server
The system is installed on the clinic's own server; data never leaves.
Frequently asked questions
Where is client data stored?
nullCRM is installed on your clinic's own server; client data is not sent to a third-party cloud. Access is limited by role-based permissions and logged.
Is there an appointment system?
The calendar in the Tasks module is used for post-appointment follow-up and check-up planning; if you already use an appointment system, integration scope is evaluated during discovery.
How are complaints and satisfaction tracked?
Feedback is recorded in the Quality module, assigned to an owner and escalated to a corrective action if needed; recurring topics appear in reports.
Is it suitable for aesthetic, dental or physiotherapy clinics?
Yes. The fields on the client card and the follow-up steps are configured for the clinic's specialty during setup.
Let's plan a demo tailored to your company.
Let's plan a demo tailored to your company — we'll listen to your processes and show you how nullCRM fits.