Modules
Quality Management
Don't leave quality processes in scattered files.
Systematically manage customer complaints, nonconformities and corrective actions — and be ready for audits at any time.
Company names, people and figures in the screenshots are sample data.
What is the Quality Management module?
Quality Management is the nullCRM module that records customer complaints, internal and external nonconformities and corrective and preventive actions (CAPA) with their root causes. It includes document revision tracking, internal audit plans and quality indicator reports, and supports the records required by ISO 9001.
Key features
- 01
Complaint management
Log customer complaints, assign owners and resolve them.
- 02
CAPA tracking
Follow corrective and preventive actions step by step.
- 03
Nonconformity records
Record internal and external nonconformities with root causes.
- 04
Document control
Store procedures and instructions with revision history.
- 05
Audit plans
Plan internal audits and track findings.
- 06
Quality indicators
Monitor complaint and CAPA performance with reports.
Frequently asked questions
What is CAPA and how is it tracked in software?
CAPA (Corrective and Preventive Action) is the action planned to eliminate the root cause of an actual or potential nonconformity. In nullCRM every CAPA record is tracked through source, root cause, owner, due date, verification and closure; overdue actions trigger notifications.
Can customer complaints be linked to CAPA?
Yes. A complaint is assigned to an owner and, if needed, a CAPA is opened directly from it; complaints, nonconformities and CAPA records appear linked under the same customer card.
Can it be used for ISO 9001 audits?
The Quality module keeps the nonconformity, corrective action, document revision and internal audit records ISO 9001 requires, with dates and owners; during audits the records are filtered and presented as reports.
How are quality indicators reported?
Open and closed CAPA counts, average closure time, distribution of complaint topics and recurring nonconformities are tracked by period on the dashboard and in Excel/PDF reports.
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